Home Run

Much to my surprise, I received a call from friendly Kurt at the Home Depot on Sunday afternoon (a customer service call on a Sunday!). I calmly and rationally explained my experience, and told Kurt my major disappointment was in the fact that they couldn’t do a straight exchange for the item, requiring me to … Continue reading Home Run

Tragedy

I don’t know where, when, or why the decision was made. But I don’t like it. I feel betrayed. Abandoned. Deceived. I didn’t need to be consulted. But at least a little warning, and perhaps an explanation would be appreciated. How could you just rip something like that away from me without as much as … Continue reading Tragedy